The Lead Passenger is the only person in the reservation that can make changes, such as adding a guest or making a name change.
Any payments previously made on the reservation will not be refunded to the guest being removed. It is between the guests in the reservation to sort out all finances & the fee (if applicable).
If your cabinmate has never traveled with Cloud 9 before, have them create a Cloud 9 Account HERE. All guests traveling on Holy Ship! MUST create a profile in order to join a reservation and be able to board the ship.
During the complimentary period you are easily able to change your guest online by following these steps.
Please note if the old guest had financial responsibility in the reservation, that will become the Lead Passenger's responsibility until it is reallocated to the new guest. To reallocate the finances, you will need to contact the Travel Team.
Identify who is going to be responsible for paying the name change fee. Either party can pay the fee, however, the change will not be made until the fee is paid in full. You will need to contact the Travel Team by email or phone to make the change.
Email: The Lead Passenger can email the Travel Team with the old and new guests CC'd. All guests coming in or out of the reservation must confirm and approve the change. Once approved by all parties, the guest responsible for paying the name change fee can reply solely to Cloud 9 with their payment information.
Phone: The Lead Passenger can call the Travel Team to request the change to the reservation. Separately, the guest who will be paying the name change fee can call to complete this change. Or, the Lead Passenger, old guest, and new guest can contact the Travel Team on a conference call. In doing so, all guests will be on the line to complete the change at once.