ADDING GUESTS

The Lead Passenger is the only person in the reservation that can make changes, such as adding a guest or making a name change.

If you see "Adult 2" listed on your reservation please be mindful this means that you have not yet added your cabinmate.

Holy Ship! 12.0 Name Addition Fees:

  • Complimentary through July 24
  • $75 fee from July 25 - Sept. 10
  • $125 fee from Sept. 11 - Oct. 9
  • $225 fee from Oct. 10 - Nov. 12

Beginning November 13, 2018, NO NAME CHANGES can be made on any reservations for Holy Ship! 12.0. THERE WILL BE NO EXCEPTIONS!

Holy Ship! 13.0 Name Addition Fees:

  • Complimentary through July 26
  • $75 fee from July 27 - Sept. 12
  • $125 fee from Sept. 13 - Oct. 11
  • $225 fee from Oct. 12 - Nov. 14

Beginning November 15, 2018, NO NAME CHANGES can be made on any reservations for Holy Ship! 13.0. THERE WILL BE NO EXCEPTIONS!

How Do I Add My Guest?
If your cabinmate has never traveled with Cloud 9 before, have them create a Cloud 9 Account HERE. All guests traveling on Holy Ship! MUST create a profile in order to be added to a reservation and be able to board the ship.

During The Complimentary Period
Easily add your guest online by following these steps:

Step 1: Log into your Cloud 9 Account
Step 2: Click "Your Account". This will pull up all your past & present reservations.
Step 3: Select "View/Modify" under your active Holy Ship! reservation.
Step 4: Click the "Replace Guest" option.
Step 5: Select "Adult 2" and follow the steps to add your new guest's information.

After The Complimentary Period
Step 1: Identify who is going to be responsible for paying the name addition fee. Either party can pay the fee, however, the fee must be paid in full at the time the change is made.

Step 2: The Lead Passenger must contact Cloud 9 by phone or email to add a guest. At that time, you will need to provide the new passenger's full name and date of birth to assure we are adding the correct person to your reservation.

Step 3: Once completed, all passengers will receive a confirmation email to show that the guest has been added.

CHANGING GUESTS

The Lead Passenger is the only person in the reservation that can make changes, such as adding a guest or making a name change.

Any payments previously made on the reservation will not be refunded to the guest being removed. It is between the guests in the reservation to sort out all finances & the fee (if applicable).

Holy Ship! 12.0 Name Change Fees

Changing The Lead Passenger:

  • $150 fee through Oct. 9
  • $225 fee from Oct. 10 - Nov. 12

Changing A Guest:

  • Complimentary through July 24
  • $75 fee from July 25 - Sept. 10
  • $125 fee from Sept. 11 - Oct. 9
  • $225 fee from Oct. 10 - Nov. 12

Beginning November 13, 2018, NO NAME CHANGES can be made on any reservations for Holy Ship! 12.0. THERE WILL BE NO EXCEPTIONS!

Holy Ship! 13.0 Name Change Fees

Changing The Lead Passenger

  • $150 fee through Oct. 11
  • $225 fee from Oct. 12 - Nov. 14

Changing A Guest:

  • Complimentary through July 26
  • $75 fee from July 27 - Sept. 12
  • $125 fee from Sept. 13 - Oct. 11
  • $225 fee from Oct. 12 - Nov. 14

Beginning November 15, 2018, NO NAME CHANGES can be made on any reservations for Holy Ship! 13.0. THERE WILL BE NO EXCEPTIONS!

How Do I Change My Guest?

If your cabinmate has never traveled with Cloud 9 before, have them create a Cloud 9 Account HERE. All guests traveling on Holy Ship! MUST create a profile in order to join a reservation and be able to board the ship.

During The Complimentary Period
During the complimentary period you are easily able to change your guest online by following these steps.

Step 1: Log into your Cloud 9 Account
Step 2: Click "Your Account". This will pull up all your past & present reservations.
Step 3: Select "View/Modify" under your active Holy Ship! reservation.
Step 4: Click the "Replace Guest" option.
Step 5: Select the guest you wish to remove and add the new passenger's information.

Please note if the old guest had financial responsibility in the reservation, that will become the Lead Passenger's responsibility until it is reallocated to the new guest. To reallocate the finances, you will need to contact the Travel Team.

After The Complimentary Period
Identify who is going to be responsible for paying the name change fee. Either party can pay the fee, however, the change will not be made until the fee is paid in full. You will need to contact the Travel Team by email or phone to make the change.

Email: The Lead Passenger can email the Travel Team with the old and new guests CC'd. All guests coming in or out of the reservation must confirm and approve the change. Once approved by all parties, the guest responsible for paying the name change fee can reply solely to Cloud 9 with their payment information.

Phone: The Lead Passenger can call the Travel Team to request the change to the reservation. Separately, the guest who will be paying the name change fee can call to complete this change. Or, the Lead Passenger, old guest, and new guest can contact the Travel Team on a conference call. In doing so, all guests will be on the line to complete the change at once.

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