Travel FAQ:

Q: What travel documents do I need?

A: A valid Passport or Passport Card is required to attend Holy Ship!, as you will be traveling outside of the country. Every year, several people are denied boarding due to improper or insufficient documentation. A Passport not only ensures boarding but it allows for a smooth check-in process. You can renew or apply for a Passport online.  Non-US citizens should check with their local authorities to confirm the travel documents required.

Q: When and where do we board the ship?

A: Boarding is from 11:00am - 3:30pm on the day of departure from Port Canaveral in Cocoa Beach. You MUST be on the ship no later than 4:00 PM or risk being denied boarding. We set sail at 6:00 PM. NO EXCEPTIONS!

Q: What airport should I fly into and how far is it from Port Canaveral?

A: We recommend flying into Orlando International Airport (MCO). The drive is approximately 50 minutes, give or take depending on traffic. Plan accordingly!

Q: Is airfare or airport transportation included in the cost of the cabin!

A: No. All passengers are responsible for booking their own airfare and transportation to the port.

Q: When should I schedule my flights?

A: For arrival we recommend getting the earliest flight you can or coming in the night before as flight delays are more common during this time of year.

 

For departures from Orlando International Airport, Norwegian Cruise Lines recommends booking a flight after 1:30 PM to allow enough time to get off the ship and pass through customs.

 

Beats at Sea, LLC is not be responsible for anyone who misses a flight, book at your own discretion.

Q: In addition to my bathing suit, what else should I pack?

A:

  • Passport
  • Sunglasses/ Hat
  • Sunscreen/ Aloe
  • Bugspray
  • Reuseable Bottle/ Cup
  • Rain Gear
  • Warm Clothes
  • Camera
  • Ear Plugs
  • Your favorite festival gear

Q: Can I bring a camera?

A: Small handheld cameras without interchangeable lenses are acceptable for personal use only. Commercial use of photography and video is strictly prohibited. No professional photography equipment may be used including DSLR’s and drones. Due to artist requests, the recording of any Holy Ship! performances is prohibited. Any recordings found will be confiscated.

Q: What should I NOT pack?

A: No illegal substances or paraphernalia, alcohol, non-alcoholic beverages, food, weapons or pets. The use of illegal drugs is strictly prohibited on Holy Ship!. All local, federal and state laws pertaining to drug use and/or possession must be respected.

Q: Can we bring water onboard?

A: No. But you can pre-purchase a case of water to be delivered to your cabin. This can be done through your NCL account once you receive your booking information closer to the event.

Q: Can we bring our own alcohol on the ship?

A: No. Norwegian Cruise Lines does not permit any food or beverage to be brought onboard and reserves the right to refuse the sale of alcoholic beverages to anyone. Alcoholic beverages purchased in the ship's gift shops or in ports of call will be retained by Norwegian Cruise Lines until the end of the voyage. However, you can pre-purchase champagne through your NCL account to be delivered to your cabin once you are ticketed.

Q: Can I bring medication onboard?

A: Medication must be checked in with the ship prior to boarding. You cannot carry more than what is needed for the length of your cruise. You must have the prescription with you and carried in the original bottle.

Q: How many pieces of luggage can I bring?

A: There is no limit to how many bags you are allowed to bring onboard, however be mindful that storage space in cabins is very limited. Both carry-on and checked bags must go through security. Make sure your luggage is tagged with the Norwegian luggage tags you will receive at the port.

 

Onboard FAQ:

Q: What time do we leave?

A: Check-in time will begin promptly at 11:00 AM. You MUST be on the ship no later than 4:00 PM as Holy Ship! will set sail at 6:00 PM. NO EXCEPTIONS!!

Q: What time do we get back?

A: Disembarkation is scheduled to begin at approximately 8:00 AM.

Q: What is included with my fare?

A: All the music of Holy Ship!, your cabin accommodations onboard the ship, all meals in the main dining room(s) and cafeteria, casual dining throughout the day, non-carbonated beverages (water, non-specialty coffee, tea, juices) and use of the ship’s pools, health and fitness center.

Q: What is NOT included with my fare?

A: Transportation to/from ship, shore excursions, sightseeing or meals ashore, meals in specialty and à la carte restaurants, wine, beer, liquors, cocktails, sodas, bottled/mineral water, laundry, medical expenses, spa, beauty salon, casino gaming, onboard shopping and all other items of a personal nature.  

* In the event that the cost of fuel increases between now and the time we sail, a fuel surcharge will be imposed to each passenger. The fuel surcharge will be added to the passenger's cabin costs, not to exceed $30 per passenger and must be paid in full by the time of embarkation in order to board the ship for Holy Ship! 2019. All passengers will be notified via email if such a fuel surcharge will be added to the cost of your cabin. If such a fee is imposed, the credit card on file for the primary passenger will be charged.

Q: Will drink tickets be available for purchase?

A: Drink tickets will be available to purchase onboard. More specific details to come.

Q: How many meals are included each day?

A: Breakfast, lunch and dinner, late night munchies and snacks in between. Food is available nearly around the clock.

Q: Will vegetarian & gluten-free options be available?

A: Yes. The Norwegian Epic has a variety of food available to guests with various dietary needs. There will be vegetarian & gluten-free options available at all meals.  If you haven't already, please update "Your Profile" by logging into your Cloud 9 account and completing the Dietary Request field box.

Q: What will I need money for once onboard?

A: While onboard, all alcohol and soft drinks (not including tea, coffee & juices) as well as official Holy Ship! and band merchandise will be charged to your Cruise Card. Upon check-in, you will establish credit for your Cruise Card using a Visa, MasterCard, Discover or American Express. You must either put down a Credit Card or you may open a Cruise Card with a $300 cash deposit.

Q: Are there ATMs onboard?

A: Yes. The ATM is located in the Casino.

Q: Is there internet access on the ship?

A: For those of you who cannot leave the "real" world behind, there is an Internet Cafe. Wireless access is also available in selected areas throughout the ship. Internet packages can be purchased in advance through your NCL Account or once onboard. Rates will be available closer to sailing.

Q: What different amenities can I enjoy on the ship?

A:

  • Fitness Center with jogging track, swimming pools, and yoga
  • Full service Spa and Salon*
  • Casino offering Slot Machines, Craps, Blackjack, Roulette, Poker, and Bingo*
  • Laundry Services*
  • Internet Cafe*
  • Stateroom furnished with a television. Check out our very own Holy Ship! TV while you are in your cabin!

*additional charge once onboard

Q: What onboard amenities are available to book prior to boarding?

A: Closer to the sail date, you will receive your NCL booking information. Once you have that, you will be able to book the following through your NCL Account:

  • Gift cards
  • Spa treatments
  • Excursions
  • Cases of water
  • Dining packages
  • Internet packages

Q: What can we do at port?

A: Norwegian Cruise Lines offers many land excursions (for additional charges) while in port. Go parasailing, scuba diving, snorkeling, and more. Packages will be available for purchase through your NCL account or onboard through the Shore Excursions desk.

Q: Are wheelchairs provided?

A: Wheelchairs are available to rent for a fee. Guests must contact Special Needs at Sea at 1-800-513-4515 prior to sailing to accommodate a wheelchair rental.

Q: Are hair dryers provided?

A: Yes. Mini Suites contain a hand held dryer; all other cabin types have hair dryers in the desk drawer.

Q: In case of emergency, how can I be contacted on the ship?

A: While the ship is at sea, guests can be contacted by telephone via the ship's radio office. Please note that satellite communication is very expensive. To contact the ship, dial the number below and when asked, select  "The Epic." You will then be prompted to enter a Credit Card number. Once the Credit Card number has been approved, you will be connected to the Norwegian Epic. Your Credit Card will be charged $7.95 per minute.

 

Emergency number to contact the Norwegian Epic  (888) 627-4477

 

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