You got questions, we got answers!

1. What travel documents do I need?

2. What airport should I fly into for Holy Ship!?

3. How far is Hard Rock Riviera Maya from the Cancun International Airport?

4. Is airfare included?

5. How do I get to and from the Cancun airport?

6. Are there accessible shuttles available?

7. How do I add my flight information?

8. How do I find the event transportation once I am at the airport?

9. My flight is delayed, what do I do?

10. Does the event transportation run on the pre and post nights?

11. Can I meet the airport shuttle if I am staying in the area but at a different location before the event?

12. What should I pack?

13. What should I NOT pack?

14. Can I bring my camera?

15. What is Travel Insurance and why is it beneficial?

16. If I have full financial responsibility, does my insurance policy cover the entire costs of the reservation?

17. If I do a name change, does my insurance policy transfer to the new guest?

18. In case of emergency, how can I be contacted at the resort?

19. How can I stay connected with family and friends?

1. When do we check in and check out of the resort?

2. How do I get around the resort?

3. What if I have a question during the event?

4. Is the water safe to drink?

5. Are food & beverages included? How many meals a day?

6. Is there an ATM at the resort?

7. Can I pay with US currency at the resort?

8. Can we exchange US currency at the resort?

9. Is room service available?

10. Will vegetarian, vegan & gluten-free options be available?

11. Where can I keep my valuables?

12. Does Hard Rock Riviera Maya provide laundry services?

13. Are there hair dryers in each room?

14. What are some of the amenities the resort offers?

15. Is there any dress code at the event?

16. Is tipping expected?

17. Are there any gift shops on the premises?

18. Are there any medical facilities at the resort?

1. Does all the music take place at Hard Rock Riviera Maya?

2. What dates will there be music?

3. When will the music schedule be available?

4. Can I stay elsewhere in the area and pay just to attend the shows?

5. In addition to the shows, will there be any activities?

6. How do I sign up for an activity?

7. When will the Theme Nights be announced?

8. What can we do if we want to explore the area around Hard Rock during the day?

9. How can I participate with Positive Legacy?

10. What is a Carbon Offset?

1. What is a Cloud 9 account & why do I need one?

2. When can I make my reservation?

3. Where do I go to book a room?

4. I am traveling alone, are there any single occupancy rates available?

5. Is there an age restriction to attend?

6. When should I add my extra nights?

7. What’s the benefit of purchasing my extra night through Holy Ship!?

8. What if my roommate doesn’t want to stay the extra night?

9. I have a friend on another reservation and we both want to do the extra night.

10. Are there any additional fees?

11. Am I able to change my room type?

12. The room type I wanted is unavailable…

13. Can I increase the occupancy of my room after booking?

14. Are there any ADA suites at the Hard Rock Riviera Maya?

15. Does the Hard Rock offer wheelchairs?

16. Is it possible to have a room close to my friends?

17. Where do I notate my special dietary needs?

18. What methods of payment are accepted?

19. Does Holy Ship! automatically charge my Credit Card on the payment due date?

20. Can I still participate in automatic billing if I don’t have a Credit Card?

21. How do I update the card on file for my payments?

22. Are reservations transferable or can I change my guest?

23. What if I can no longer attend Holy Ship!?

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