22. Where do I notate my special dietary needs?

Log into your Cloud 9 Account and update the “Dietary Requests” box. Read More

23. What payment methods are accepted?

The initial deposit must be paid by credit card at the time of booking. Closer to the Sun accepts major credit cards including Visa, MasterCard, and Discover. We do not accept American Express. You can also enroll in our ACH Program and use a bank account for automatic payments. Cashier’s checks… Read More

24. Does Closer to the Sun automatically charge my credit card on the payment dates?

We will ONLY automatically charge the credit card on file if you opt in to automatic billing. If you select manual payments, it is your responsibility to make the scheduled payments on time. A late payment fee of $35 will be applied to reservations that do not meet the payment… Read More

25. Can I still participate in automatic billing if I don’t have a Credit Card?

Anyone with a bank account can participate in the ACH automatic billing program. Just fill out the form HERE and we will take care of the rest!… Read More

26. How do I make a payment?

Closer to the Sun offers three payment options: pay in full, automatic billing, and manual payments. During the reservation process you will choose which option works best for you. You can opt in to automatic billing and let us take care of everything or opt out and choose to make… Read More

27. How do I update the card on file for my payments?

If you are on automatic billing, contact the Travel Team PRIOR to the payment date with your new card details. If you are on manual payments, you are able to submit a payment through your Cloud 9 Account using the new card number. Read More

28. Are reservations transferable or can I change my guest?

Yes. Please click HERE to review name change fees, procedures, and deadlines. Read More

29. What if I can no longer attend Closer to the Sun?

Refer to our cancellation policy HERE. You can also do a name change and transfer your reservation to someone else. It is always a great idea to purchase travel insurance to protect yourself from the unexpected. Read More

1. Where will music be taking place?

Closer to the Sun features three stages at Hard Rock Riviera Maya – the Concert Courtyard Main Stage, the Heaven Beach Stage, and the late night Stairway to Heaven Stage. Read More

2. What dates will the bands be performing?

There will be four awesome nights of music. Shows will take place on December 5th, 6th, 7th, and 8th. Read More