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Getting Started – What is a Cloud 9 Account & why do I need one?

• A Cloud 9 Account is your personal profile, a hub for all your reservations, and a place to manage your current trip.
• You will need a Cloud 9 account in order to book a reservation. Everyone attending needs a Cloud 9 account in order to be officially added to the reservation, make payments, and check in to the event.
• You can manage your reservation by providing flight details, making payments, adding or changing your guest(s), and so much more through your account.
• You will also find tons of information about your reservation with instructions and details on changing / adding guests, purchasing travel insurance, and the Event’s Terms & Conditions.

How do I book a room?

• Please note, Holy Ship! Wrecked is a 21+ event. Guests must be 21 at the time of check in.
• You can place a reservation by logging into your Cloud 9 Account or by clicking the “BOOK NOW” button on this website.
• One person in the room will book the reservation and be considered the “Lead Guest.” There are rooms available for occupancies of 1, 2, 3, or 4 adults.  Please note, quad occupancies are only available in the Two Bedroom Suites.
• Find a room type you want but have 1 or 2 backup choices in mind in case your first choice is sold out.
• Everyone attending will need a Cloud 9 Account. Register now to save time.
• During the booking process you can include your guest(s) name and note any special requests.
• The event offers extra nights, airport shuttles, travel insurance, and more add-ons when you select your room.
  • Any items you add will increase the deposit amount owed when you book.
  • Extra nights and transportation are non-refundable and can be purchased at the time of booking or at a later date depending on availability.

How much does it cost to make a reservation?

• Packages are priced per person and in USD.
• A $250 non-refundable deposit ($500 if booking a Rock Suite) per person is required to reserve a room.
• Deposits and installments must be paid by Credit Card. We accept Visa, MasterCard, Discover, and American Express.

Can I split the cost with my roommate?

• At the time of booking, there will be an option to have 100% financial responsibility or split the financial responsibility with your guest(s).
• If splitting financial responsibility, the Lead Guest will first need to pay their deposit to make the reservation.
• Following immediately after, the additional guest(s) of the reservation will need to log into their Cloud 9 Account(s) to supply the remaining deposit(s) to confirm the reservation.
  • Deposits must be paid within 24 hours or the reservation is subject to cancellation.
• Financial responsibility can also be split after the reservation is booked by contacting the Travel Team via email.

What are the payment plan options?

You can either pay in full or enroll in our automatic monthly payment plan. You will have five monthly payments processed on the 1st of each month starting in July and ending in November.

• A one time $25 payment plan fee will  be added to your initial deposit payment for joining the payment plan.
• If we do not receive your payment after the 48 hour grace period, you will be assessed a $35 declined payment fee.
• Initial deposits and payments must be paid by Credit Card.

Are there any additional fees?

• There is a $49 ticketing fee which includes a $5 surcharge to our non-profit partner Positive Legacy.
• All taxes and fees are included at the time of booking.
• Anyone unable to present an immigration exit stamp during check-in may be assessed an additional 16% tax.

I’m staying in the area during the event. Can I buy a day pass to the shows?

• All guests must have a reservation booked through Holy Ship! Wrecked and be staying at Hard Rock Riviera Maya  to attend. There will not be day passes or single day tickets available.

What if I have accessibility needs?

• If you require special needs support, first floor accommodations due to mobility issues, or additional assistance, please contact the Accessibility Coordinator.
• Make sure you have notes of your mobility / medical conditions in your Cloud 9 Account and in the Preferences section of your reservation.
• For booking accommodations with specific ADA amenities in the room ( such as toilet height, bed height, door widths, roll in shower) you should book a Deluxe Gold room with king bed and contact the Accessibility Coordinator.