Experience FAQ
What is included in my all-inclusive package?
- Accommodations at Hard Rock Hotel Riviera Maya
- Unlimited food & drink, including alcohol served at bars and restaurants around the resort
- All music performances and event-curated activities
- 24 hour room service (does not include bottles of alcohol)
- Private balcony or terrace
- Mini-fridge stocked once daily with alcoholic & non-alcoholic beverages
- Wait Service at the pools, beach, and stages
- Free WiFi resort-wide
- Fitness center
- Waterpark access
What is not included in my package?
- Airport Shuttles
- Flights
- Rock Spa®
- Posh Beauty Salon®
- Tours and Excursions
- World Class Golf
- Bottles of liquor and wine requested to your room (this is an upcharge)
- During the event, some resort offerings are not available such as Rock Royalty & personal assistant programs in some categories.
When and where is all the music happening?
- There will be four awesome nights of entertainment – December 13, 14, 15, and 16.
- All performances take place at Hard Rock Riviera Maya.
- There are six stages – a Pool Stage, Beach Stage, Main Stage, and 3 Late Night Stages – where you can catch your favorite artists.
When will the music schedule be released?
- The schedule will be posted a few weeks before the event.
In addition to the shows, what else can I expect?
- Fill your days with fun activities and connect with other fans – and the artists too!
- Theme nights are a great way to express yourself and get creative during your trip.
- Activities and themes will be announced closer to the event, so stay tuned for info.
Will any off-site excursions be available?
- Yes, there will be excursion options available for purchase closer to the event.
How can I make my trip more impactful?
- Our nonprofit partner Positive Legacy is committed to integrating live music and service.
- Leave a Positive Legacy by taking actions that positively impact the communities we visit.
- There will be different ways to participate during the event – including donation drives, charity auctions, and a day of service.
- Keep an eye out for info as we get closer to our trip.