12. What if my roommate doesn’t want to stay the extra night?
Rooms are priced based on double occupancy so you will have to pay the rate for two, even if just one of you is staying the extra night. Read More
Rooms are priced based on double occupancy so you will have to pay the rate for two, even if just one of you is staying the extra night. Read More
No problem. Contact the Cloud 9 Travel Team to make your arrangements. Read More
There is a $45 ticketing fee in addition to the per person price that is listed. This will be calculated into the total cost of your reservation. Read More
Closer to the Sun does not allow for any room downgrades. However, you can upgrade your room if there is any availability. Read More
Book your next best option and contact the Travel Team to be placed on an upgrade list. Read More
No. These suites are great for being footsteps away from all the action, but views of the stage are not guaranteed. Read More
Yes, depending on your room type. Contact the Travel Team for help. Read More
There are accessible rooms, but please be sure to notate all of your mobility and and medical conditions in your Cloud 9 Account so we can properly relay this information directly to the resort. Accessible rooms are only available in the Deluxe Gold with King bed… Read More
No, however you can rent a wheelchair or scooter to be delivered to the resort by reaching out to Playa Mobility. Read More
In the spirit of fairness to all guests, Closer to the Sun and Hard Rock Hotel Riviera Maya DO NOT take room location requests. Read More
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